Process Specialist |
| April 09, 2013 - May 22, 2013 |
| Location: | Wakefield, MA |
| Employment Type: | Full Time |
| Department: | Case Administration |
| Description: | REQUIRED CORE COMPETENCIES OF PROCESS SPECIALIST:
The Process Specialist must demonstrate the following Company Core Competencies:
� Quality Focus: Achieves thoroughness and accuracy in all tasks to ensure consistent positive results for our clients. Understands the importance of attention to detail in all aspects of work and adheres to strict deadlines.
� Efficiency: Strives for clarity, simplicity and precision. Promotes reduction of process cycle times to constantly improve productivity while maintaining Quality Focus.
� Tenacity & Persistence: Operates with a sense of urgency, pro-activity, and perseverance. Driven to actively engage others both inside and outside the organization to ensure efficient and high
� Accountability: Proactively communicates errors and mistakes to peers and leadership. Efficiently resolves problems on an individual, departmental and organizational level. Understands that individual and organizational accountability are critical to the success and financial well-being of our clients.
BUSINESS PARTNERING AND REPORTING:
� Reports to the Manager of Client Advocacy;
� Builds and maintains strong business partnerships with external and internal customers;
� Partners with various internal operational groups to ensure a smooth progression for the client at all levels of the process.
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| Duties: | CORPORATE SUMMARY:
Every year, long-term disability carriers, employers, existing clients, friends, family and professional colleagues refer thousands of Social Security Disability claims and Medicare enrollments to The Advocator Group.
Why?
Because we are a trusted partner with a focus and subject matter expertise in the Social Security and Medicare programs. We employ former Social Security employees including former Disability Insurance program managers, as well as attorneys and former disability insurance professionals who have significant experience and skill navigating the complex and often bureaucratic programs. The Advocator Group�s client referrals come from all fifty United States because we have the staff, systems and scale to handle claims and enrollments anywhere in the country.
Our mission is to preserve or improve the financial well-being of our clients by helping them apply for and obtain the Social Security Disability and Medicare benefits they have earned.
ESSENTIAL DUTIES:
In this administrative position, the Process Specialist supports our clients� claims for benefits by:
� Supports a caseload of Social Security Disability Insurance claims;
� Collaborating with Client Advocates and Claim Specialists to ensure that claims progress timely, accurately and efficiently;
� Being responsible for all mail related correspondence and ensuring that action is taken in accordance with strict deadlines;
� Timely and accurately processing important Social Security correspondence;
� Requesting, organizing and submitting medical records to Social Security.
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| Qualifications: | QUALIFICATIONS:
� A bachelor�s degree and/or minimum 1 year work experience in an administrative support environment or insurance or benefit claim organization preferred.
� Proficiency in the use of Outlook and claims management software, as well as demonstrating the ability to learn new systems.
� Proven ability to demonstrate competency requirements listed above.
Our Core Values
Our core values are well established within our model of service to our clients. Each value is an integral component of our culture, performance evaluations and employee recognition programs.
� HUMILITY - Set aside egos and focus on the team�s challenges and goals. Consider others� needs, be understanding, and stay grounded and focused on serving our clients as a team.
� INTEGRITY - Be open and honest above all else. Show a strong moral character by working in an unbiased and transparent manner that earns trust from those around you. Always choose to �do the right thing� because it is good for business.
� COMMITMENT - Be passionate about your work and the services we offer. Believe that we provide value to clients. Stay focused on the process and be committed to achieving successful outcomes.
� OPTIMISM - Be positive by seeing challenges as opportunities. Focus on solutions and be confident in your ability to succeed. Let your enthusiasm be seen by everyone. Find ways to have fun and make people smile.
� LEARNING - Recognize that the drive to learn is the key to growth, success, and happiness. Seek continuous improvement in all areas of work and life. Be open-minded, disciplined, self-motivated, and believe that knowledge is the key to success for our employees, our organization, our community, and our clients.
� CREATIVITY - Understand that action begins with a thought. Our ideas are the basis for who we are and how we grow as an organization. Our success is a direct result of our ability to innovate through change.
The Process Specialist role is a non-exempt position with 0% travel requirements.
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