Customer Service Facilitation |
| April 30, 2013 - May 30, 2013 |
| Location: | Wakefield, MA |
| Employment Type: | Full Time |
| Department: | Benefits Coordination |
| Description: | � Effectively manage incoming and outgoing calls from individuals recently awarded SSDI benefits.
� Providing phenomenal customer service, education and coordination of benefits.
� Ensuring that awarded clients understand recent SSDI award and other policy obligations.
� Providing education regarding obligations and options to individuals recently awarded SSDI benefits to reimburse their Long Term Disability carrier.
� Communicating regularly with Social Security Administration (�SSA�) branches to ensure timely release of individuals SSDI benefits.
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| Duties: | � Excellent organizational skills; ability to manage multiple priorities and tasks.
� Excellent communication skills; verbal, non verbal and written.
� Excellent customer service and consistent follow-up.
� Analytical and critical thinking skills, with demonstrated consistent sound judgment and decision making skills; ability to identify potential problems and provide proactive solutions for management of problems; able to recognize need for supplemental resources.
� Models a high level of accountability and personal integrity; able to communicate across the organization openly and with respect
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| Qualifications: | BUSINESS PARTNERING AND REPORTING:
� Reports directly to Director, Benefits Coordination
� Partner with Case Department and Hearing Advocacy to ensure a smooth transition for the client
QUALIFICATIONS:
� BS or equivalent
� Experience working in a call center environment, insurance or benefit claim organization.
� Excellent organizational and communications skills (oral and written), ability to manage projects independently, and pursue multiple objectives simultaneously.
� Must have extensive experience and be skilled in the use of programs such as MS Word, Excel, and PowerPoint.
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