Hearing Advocacy Specialist |
| April 09, 2013 - May 20, 2013 |
| Location: | Wakefield, MA |
| Employment Type: | Full Time |
| Department: | Other |
| Description: | � Quality Focus: Achieves thoroughness and accuracy in all tasks to ensure consistent positive results for our clients. Understands the importance of attention to detail in all aspects of work and adheres to strict deadlines.
� Efficiency: Strives for clarity, simplicity and precision. Promotes reduction of process cycle times to constantly improve productivity while maintaining Quality Focus.
� Tenacity & Persistence: Operates with a sense of urgency, pro-activity, and perseverance. Driven to actively engage others both inside and outside the organization to ensure efficient and high
� Accountability: Proactively communicates errors and mistakes to peers and leadership. Efficiently resolves problems on an individual, departmental and organizational level. Understands that individual and organizational accountability are critical to the success and financial well-being of our clients.
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| Duties: | ESSENTIAL DUTIES:
� Providing Subject Matter Expertise to clients at the Hearing Level.
� Owning all hearing scheduling functions for external vendor attorneys.
� Creating and submitting postponement requests to ODAR.
� Ability to de-escalate client related situations that may arise with customers (specific to the hearing and/or vendor attorney).
� Contacting clients timely to discuss unfavorable HR level decisions.
� Contacting clients timely to discuss unfavorable Appeals Council decisions.
� Contacting clients to discuss partially favorable decisions at HR and Appeals Council.
� Assist in facilitating contact between attorney and client.
� Other duties as assigned.
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| Qualifications: | BUSINESS PARTNERING AND REPORTING:
� Reports to the Director of Hearing Advocacy & Quality.
� Partners with all operational groups.
� Builds and maintains strong business partnerships with external vendors.
QUALIFICATIONS:
� Extensive SSDI process knowledge.
� A bachelor�s degree and/or minimum 1 year work experience in an administrative support environment or insurance or benefit claim organization.
� Proficiency in the use of Outlook and claims management software, as well as demonstrating the ability to learn new systems.
� Proven ability to demonstrate competency requirements listed above.
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